- SHIPPING, TRACKING & DELIVERY -
Q: "HOW AND WHEN WILL YOU SHIP MY ORDER?"
A: Bones Coffee roasts our coffee fresh, daily! Because of this, we will require 2 business days to fulfill your order once it is placed. Once is ready, your order will be shipped via USPS Priority or FedEx.
Q: "HOW CAN I TRACK MY ORDER?"
A: When your order is ready to ship, you will receive a shipping confirmation with complete tracking information.
Q: "WHAT ARE THE SHIPPING RATES?"
A: We offer flat rate shipping with USPS & FedEx, and the fee will be calculated at checkout depending on the courier, size/weight of the shipment and the postal code it’s being sent to.
Q: "WHERE DO YOU SHIP?"
A: We ship everywhere USPS & FedEx Deliver!
Q: "HOW CAN I GET FREE SHIPPING?"
A: In order to receive free shipping, your subtotal must be over $50 after coupons or discounts are applied. Free Shipping is only available for domestic orders at this time.
Q: "CAN YOU SHIP TO APO ADDRESSES?"
- DISCOUNTS & REWARDS -
Q: "HOW DO I USE A DISCOUNT CODE?"
A: If you receive a discount code, please enter it at checkout in the discount code field, and then click “apply”. Please note that only one discount code can be used per order.
Q: "CAN I RETROACTIVELY APPLY A COUPON?"
A: Unfortunately we can’t guarantee that we will be able to retroactively apply discounts. Please feel free to reach out to our support team if you need assistance.
Q: "CAN I RETROACTIVELY COLLECT REWARDS POINTS?"
A: Rewards points cannot be retroactively distributed, so make sure you sign up for our rewards program as soon as possible so that you can begin accruing points!
- ORDER CHANGES, RETURNS & EXCHANGES, & CUSTOMER SUPPORT -
Q: "HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?"
A: Bones Coffee Company strives to fulfill orders as quickly as possible! Once an order is placed, it can be challenging to make changes. If you wish to request a change to your order, please contact us at email@example.com and clearly state that you need a change in the subject line - for example, put “ORDER CHANGE”, “ADDRESS CHANGE” or “CANCELLATION” in the subject line. We will prioritize these emails so that we can do our best to help you. Once an order is shipped per shipping confirmation, we cannot make any changes.
Q: "DO YOU ACCEPT RETURNS?"
A: Please check out our return policy here: https://bonescoffee.com/pages/return-refund-policy
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item of $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- HELP! I HAVE MORE QUESTIONS! -
No problem! Please reach out to us at firstname.lastname@example.org. We are available to respond to emails, in the order in which they are received from Monday-Friday, 9am-5pm EST. If you have an URGENT request, please indicate this in the subject line.
- COFFEE NUTRITION, INGREDIENTS & FRESHNESS -
Q: "WHAT IS THE BEST WAY TO STORE MY COFFEE?"
A: Coffee is best stored in an opaque, airtight container in a cool, dry place. You do not want your beans exposed to light or humidity, as it can compromise the freshness and quality! If properly stored, our ground coffee will stay fresh for about 4 weeks from opening. Whole bean coffee will stay fresh for about 8 weeks from opening.
Q: "IS YOUR COFFEE KETO FRIENDLY?"
A: Absolutely! We do not use sugar or sweeteners in our flavors, and each brewed 8oz cup has approximately 2 calories, 0g carbs and 0g sugar!
Q: "Are there any sugars or artificial sweeteners in your coffees?"
A: Our coffees do not contain any sugars or artificial sweeteners.
Q: "IS YOUR COFFEE VEGAN?"
A: While not currently certified vegan, our coffee does not contain any milk, egg or dairy products.
Q: "IS YOUR COFFEE GLUTEN FREE?"
A: While not currently certified, our coffee does NOT contain any gluten or wheat ingredients. Coffee is the only product in our facilities and it never comes into contact with anything containing wheat or gluten.
Q: "ARE THERE ANY ALLERGENS PRESENT IN YOUR COFFEE?"
A: While not currently certified, our coffee is free of the major allergens as recognized by the FDA, except for the Peanut Butter & Jelly, which may contain peanuts.
Q: "DO YOU OFFER ANY OF YOUR COFFEE IN DECAF?"
A: You can find all of our decaf varieties here: https://bonescoffee.com/collections/decaf-coffee
Q: "WHAT IS THE NUTRITIONAL INFORMATION FOR YOUR COFFEE?"
A: The nutritional info of our coffee per 8ox cup is as follows:
- Calories: 2
- Total Fat: 0g
- Cholesterol: 0mg
- Sodium: 0mg
- Total Carbohydrate: 0g
- Dietary Fiber: 0g
- Sugars: 0g
- Protein: 0g
There are no added sugars in any of our coffees. Our flavored coffees use 100% Arabica beans and are flavored using natural & artificial flavors.